Privacy Policy
Introduction
We’re committed to protecting your privacy. This policy outlines how NedaHair.au (operated by RNP Haircare Pty Ltd ABN [your ABN]), handles your personal information in accordance with the Privacy Act 1988 (Cth).
What information we collect
a. Information you provide:
Contact info (name, email, phone, address) during purchases, account registrations, bookings, enquiries
Payment details (e.g., credit card or PayPal info), processed via secure providers
Optional marketing preferences (e.g., email/SMS sign-up)
b. Automatically collected data:
Website analytics (IP address, device/browser type, visited pages, search terms) via cookies and trackers
Order history and service usage (what you bought or booked)
How we use your information
Personal data is used to:
Process orders, payments, and shipping
Communicate order status, service updates, promotional offers (only if consented)
Improve our website, products, and customer experience
Comply with legal or regulatory obligations
Marketing & opt‑in / opt‑out
We’ll email/SMS you promotions only if you opt-in. You can unsubscribe anytime via the link in our communications or by contacting us directly.
Disclosure of your data
We may disclose data to:
Third-party service providers (shipping couriers, payment gateways, analytics, marketing tools)
Legal and regulatory bodies where legally required
Related entities under RNP Haircare for administrative purposes
We do not sell or rent your personal information to external parties.
Overseas transfers
Some service providers may operate outside Australia (e.g., in NZ, USA). We’ll ensure proper safeguards (contracts, data protection clauses) before any overseas transfer redken.com.auredken.com.au+1.
Cookies and other tracking
We use cookies and similar technologies to:
Make our website functional (e.g., keep items in cart)
Analyze usage and website performance
Support online marketing
You can control or disable cookies via your browser settings, but some features may be impacted redken.com.au.
8. Data security
We use industry-standard security measures (SSL encryption, secure servers, restricted access) to protect your personal data. While we strive to safeguard your information, no method of transmission or storage is 100% secure.
Data retention
We retain personal data only as long as necessary for its purpose—order fulfillment, legal compliance, dispute handling or as required by Australian law.
Access & correction
You can request access to or correction of your personal information at any time by contacting us (see below). We may need to verify your identity before processing such requests.
Complaints
If you have a concern or complaint, please contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response.
Children
Our site is intended for users aged 13+. We do not knowingly collect personal data from individuals under this age. If we discover data from a child, we’ll delete it as soon as practicable.
Updates to this policy
We may update this policy from time to time.